Control
of Quality – Dimensions of product quality
Product quality originates from the same principles and practices as
does Project Quality. However, the indicators and dimensions of quality
are different for products than for projects.
Dimensions of Product Quality
|
measurable attributes such as capacity
and power |
|
“bells and whistles” such
as extra cycles, automatic tuners |
|
probability of malfunction
within a specified time period, downtime |
|
operating characteristics
meeting established standards |
|
amount of use before deterioration |
|
speed, courtesy, competence,
ease of repair and maintenance |
|
look, feel, sound, taste,
smell |
|
reputation |
| |
|
David A. Garvin,
Competing on the Eight Dimensions of Quality |
|
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