Control
of Quality – Indicators of project quality
Project Quality means that the project meets all the specifications
and requirements written into the final objectives and agreed by all
stakeholders. You need defined objectives for each deliverable, generally down to the
bottom of the WBS. Incomplete or undocumented objectives create the opportunity
for defects in your deliverables. Be sure to include expectations
about resources and timelines in your objectives statements to satisfy the
triple constraint: delivered results, schedule, and cost.
One measure of project quality is the number of defects
introduced during project execution. The best indicators
of defects are listed to the right. Remember that the
variables of quality, time, and cost are interdependent.
If quality is affected, the other two are also affected.
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Indicators of Project Quality
- Number of Change Orders
- Amount of Rework
- Number of Errors Detected
- Disagreements on Deliverables
- Waste/Scrap
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