The Control Model – The team and management roles in control
Project teams work largely on their own, but they are not uncontrolled. The organization assumes that people can be trusted and supports them with an appropriate system. A part of the trust system is to allow people to set their own objectives (within constraints), to establish a system of measurements to exercise control and keep score, then to empower them to take corrective actions.

Management needs to establish methods and set checkpoints to prevent instability, ambiguity, and tensions. At the same time, management should avoid the kind of rigid control that impairs creativity and spontaneity.

Management Emphasis for Team-Based Project Control Ownership, Commitment, and Accountability Empowerment Team Participation Performance Measurement Coaching